• Inquire: +256392179154 , + 256 777291180
  • Email: contact@africadataedge.com
  • Working Hours: 08:00-17:00

WHAT WE DO

Active Directory Management

Managing an Active Directory Environment comes with its own challenges: From redundant, expensive and error-prone user onboarding and offboarding processes to users having inappropriate privileges putting critical data at risk. Too many passwords and logins lead to user frustration.

Advanced IT Analytics

Getting your data to ‘talk’ could be the single most important thing you do for your organization. More than ever, organizations are relying on data analytics technology for complete insight into transactions to manage risk and improve efficiency.

Application Performance Management

Traditionally, the acronym APM has been used to refer to the term application performance management. However, in recent years, it also refers, perhaps more correctly, to application performance monitoring.

Desktop & Mobile Device Management

Today, Desktops and mobile devices have become an integral part of every business, be it manufacturing, retail, BPO, hospital, hotel and so on. This means, the business growth is completely dependent on how well these endpoints are managed.

IT Help Desk Management

ITSM (IT service management) is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.

Network Performance Management

Today’s networks need to support more traffic than ever. Employees access corporate data from desktops and mobile devices. Internet of Things (IoT) devices proliferate everywhere on premises.

IT Security Management

Information Technology Security Management aims to ensure the confidentiality, integrity and availability of an organization’s information, data and IT services. ITIL Security Management usually forms part of an organizational approach to security management which has a wider scope than the IT Service Provider.

MSP Solutions

As companies try to squeeze every penny spent, investments on IT and IT management are one of the areas of critical thought for large and medium enterprises. Small and medium enterprises are not keen on spending on in-house IT either and are always looking out for inexpensive alternatives and they prefer to concentrate on their core business.

OUR PROCESS

  • GATHER REQUIREMENTS
  • DESIGN & CONCEPT
  • DEPLOY & MAINTAIN
  • Review

Our business processes are constantly re-engineered to deliver on solutions, focus on cost reduction, and promote alignment between your business and Information Technology. Our requirements-gathering process and the iterative approach fosters alignment through increased communication between our consultants and you. We use a high level requirements process to define what a solution should provide, not how the solution should work. The “what” is required to ensure early actualization and show progress and, as the project continues and drive alignment between the success criteria and the end result.

Our capability and experience in delivering end-to-end security solutions, covering the breadth and depth of industry leading best practices and guidelines will be a great asset in enabling our team of consultants to accurately scope, size the client requirement and develop a concept and cost the intended solution. A detailed solution proposal is shared with the client, development (acquisition and/or build), configuration, customization, interfaces and functional testing considerations are addressed at this level.

At this stage we deploy the solution into your production environment and support the ongoing use of that solution.  Activities include deployment of solution components into the production environment, integration, training, maintenance of security authentication and authorization, change management, production / post implementation support and more.

We believe quality assurance is valuable and a proactive means of communicating with our client management and project team members at key points in the life of engagements. This allows us to monitor and align expectations for all parties. We conduct quality reviews for the projects we undertake. Internal team reviews of work products serve as our primary quality assurance vehicle to ensure performance of the solutions we deploy and client satisfaction by our consultants. Our quality controller is involved in the initiate, execute, and closing phases of projects.