ITSM (IT service management) is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow. ITIL is a framework of best practices and recommendations for managing an organization’s IT operations and services. It was commissioned by the UK Government’s Central Computer and Telecommunications Agency (CCTA) in the mid-1980s. ITSM processes, when built based on the ITIL framework, pave the way for better IT services and improved business. To summarize, ITIL is a set of guidelines for effective ITSM.
Irrespective of the size of business, every organization has ITSM involved in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.
In conjunction with ManageEngine, we provide an ITIL-ready help desk software with integrated asset and project management capabilities. With advanced ITSM functionality and easy-to-use capability, the helpdesk software helps IT support teams deliver world-class service to end users with reduced costs and complexity. It comes in three editions, in more than 29 different languages and is available in packages at affordable prices. Over 100,000 organizations across 185 countries trust the solution to optimize their IT service desk performance and achieve high end-user satisfaction. To learn more please get in touch and we setup a product walkthrough for you.