Deploy a comprehensive help desk or service desk, complete with built-in account management, asset management, remote controls, and advanced reporting. Offer services and support to multiple clients with centralized controls thanks to the solution’s robust data segregation.
Key Features and benefits of ServiceDesk Plus MSP are; –
- Manage multiple clients: Maintain and personalize individual contacts and accounts, establish business relationships, configure business rules, setup unique SLAs for each account, boost customer satisfaction, and more, all from a common platform.
- Efficiently manage incidents from every account: Automate incident management by organizing tickets from different accounts, assigning incidents to appropriate technicians, and resolving recurring incidents so that the service desk team can focus on more productive tasks.
- Display all available services in a service catalogue: Organize services into service categories and publish them in the client’s self-service portal. Create customized workflows and automated processes, and associate appropriate tasks and SLAs with services to quickly fulfil client requests.
- Increase customer satisfaction with a knowledge base: Boost an existing knowledge database or build a new one from scratch with easy templates and resolutions from previously solved tickets. Technicians can learn and record dos and don’ts for future reference when solving complex issues.
- Take control with easy change management processes: Implement changes in a controlled and structured environment to reduce their impact. Complete approval cycles are also available depending on the type of change.
- Use advanced analytics to stay on top of services: Quickly access the service desk’s key performance indicators without writing complex database queries. Use analytics to proactively identify avenues for service improvement, client acquisition, revenue generation, and new service offerings.
Other salient aspects of ServiceDesk Plus MSP include Technician auto-assign, Agent based scan, integrated remote control, Rebrand – personalize your account 100+ reports