SUPPORTCENTER PLUS

Manage customer accounts, tickets, and service contracts to facilitate a superior end-to-end, multi-channel customer support experience. Key Features and benefits of SupportCenter Plus are: –

• Track customer needs via multi-channel support: View every customer interaction from one place, irrespective of the communication mode they choose.
• Customize and automate request workflows: Seamlessly automate the process of creating, organizing, and tracking requests.
• Manage individual accounts and contacts: Manage customer information, including the products and services purchased, contracts they are entitled to, their organizational hierarchy, and so on.
• Give customers control with a personalized self-service portal: Deploy a customizable self-service portal and allow customers to submit tickets, track them, search the knowledge base, and run reports.
• Create a comprehensive help desk for each business unit: Let each business unit define their product or service-specific configuration so that they can work independently from each other.
• Track and maintain contracts and SLAs in one place: Manage multiple service contracts and related support plans to service customers on time and bill them accordingly.